Privacy Policy for Nottingham Auto Electrics

Last Updated: 30th June 2025

At Nottingham Auto Electrics, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nottinghamautoelectrics.co.uk, use our services, or interact with us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. Information We Collect

We may collect personal information from you in several ways:

a) Information You Voluntarily Provide: When you interact with us, you may provide us with personal information, including but not limited to:

  • Contact Information: Name, email address, phone number, postal address.
  • Vehicle Information: Make, model, registration number, VIN, service history, and details related to the electrical issue or service required.
  • Payment Information: (e.g., credit card details if processed directly, though usually handled by secure third-party payment processors).
  • Correspondence: Information you provide when you communicate with us via email, phone, web forms, or in person.

b) Information Collected Automatically: When you visit our website, certain information may be collected automatically, including:

  • Usage Data: Your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and navigation paths.
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies that track your Browse behaviour on our site. (See Section 6 for more details).

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and manage our services: This includes scheduling appointments, performing electrical repairs, diagnostics, installations, and communicating service updates.
  • To process transactions: For billing, invoicing, and processing payments for services rendered.
  • To respond to your inquiries: To answer your questions, provide quotes, and offer customer support.
  • To improve our website and services: By understanding how users interact with our site and which services are most popular.
  • For internal record keeping: To maintain accurate records of your vehicle’s service history and our business operations.
  • For marketing and promotional purposes: With your consent, to send you updates, special offers, and information about new services. You can opt-out at any time.
  • To comply with legal obligations: Such as tax reporting or regulatory requirements.
  • To prevent fraud and ensure security: To protect our business and our customers.

3. Disclosure of Your Information

We may share your information in the following situations:

  • Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., payment processing, website hosting, analytics). These third parties are bound by confidentiality agreements and are only permitted to use your data for the specific purposes for which we hired them.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity.
  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Data Security

We implement reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, please be aware that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot guarantee that third parties will not gain unauthorised access to your information.

5. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure (Right to Be Forgotten): Request the deletion of your personal data under certain conditions.
  • Right to Restrict Processing: Request us to limit the way we use your data.
  • Right to Data Portability: Request transfer of your data to another organisation or directly to you.
  • Right to Object: Object to the processing of your data, particularly for direct marketing.
  • Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal information.

To exercise any of these rights, please contact us using the details provided in Section 9.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. These are small data files placed on your device or computer that help us understand your Browse behaviour, improve your user experience, and track the effectiveness of our marketing efforts.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

7. Third-Party Websites

Our website may contain links to third-party websites (e.g., social media sites, payment gateways). We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a child under the age of 16, we will delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this policy will indicate when the latest changes were made. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of the website and our services after any modifications signifies your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Nottingham Auto Electrics
Unit 8, Hartley Court, Radford, Nottingham NG7 3AN
+447777600904
contact@nottinghamautoelectrics.co.uk

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